Category: Community 101

  • Community Management as Stewardship – and Happy #CMAD!

    stew·ard·ship : the conducting, supervising, or managing of something;especially : the careful and responsible management of something entrusted to one’s care <stewardship of natural resources> In the run up to Community Manager Appreciation Day, I’ve had a lot of conversations about the evolving role of the community manager. One topic keeps surfacing during all the conversations, no matter…

  • Online Community Roundtable – now Online Community Tribe

    Howdy Folks – you may have noticed a name change to the Online Community Roundtable group. What’s up with that? The primary motivation was to give a home to all the great activity that has sprung up with community managers and strategists around the #octribe tag. The tag sprung out of a conversation that Randy…

  • Community Manager Appreciation Day: 1/24/11 – #CMAD

    Monday, January 24th is the second annual Community Manager Appreciation Day. Jeremiah Owyang kicked this off last year by suggesting we take a day every year to celebrate and acknowledge folks who work as community managers and related roles like community strategist, community support, customer outreach… basically, anyone who has the job of reaching out to…

  • Community Leadership Summit West 2011

    I’m planning on participating in the Community Leadership Summit West on January 15th in Daly City, CA. The CLS West is an Unconference  that aims to connect online community practitioners in person to discuss, share and learn. The Unconference is being organized y Van Ripper and will be facilitated by Kaliya Hamlin. To register for the CLS…

  • Announcing Community Manager Appreciation Day #CMAD

    Last Friday, Jeremiah Owyang had a simple question: Is there a national day recognizing the work of Community Managers? The question spawned a conversation, which spawned a proposal for the day of recognition: That day is today. Happy Community Manager Appreciation Day! Every fourth Monday in January will be Community Manager Appreciation Day. Community Managers have a…

  • Back to Basics: The Community Strategy Team & Goal Definition

    This post is part of an ongoing series about developing an online community strategy. As a reminder, all posts will be tagged #ocb2b Define Business Goals and Objectives As I mentioned in my previous post, the recommended first step in developing (or refining) your organization’s online community strategy is to answer the question: What are…

  • Announcing – Back to Basics: Developing an Online Community Strategy

      The topic of online community strategy is one of the things that occupies a large chunk of my mental cycles. I’ve written about a pretty basic process and framework a few times over the years, and I think the baseline concepts have held up well. You can read a couple of relatively recent posts…

  • Online Community Platform & Vendor Research

    This is cross-posted from the Online Community Report blog. The Online Community Platform and Services Satisfaction research report was published in March of this year as part of the ongoing efforts of the Online Community Research Network. The intention of the research project was to provide insight about customer attitudes towards online community platform and…

  • Highlights from Unconferences Past

    Cross posted from the Online Community Report. We are just over 2 weeks away from our Online Community Unconference, to be held 6/10 in Mountain View at the Computer History Museum. One of the most valuable resources that comes out of our Unconference series is the set of session notes that are posted to the…

  • Online Communities: Surviving & Thriving Webcast

    The archive for Online Communities: Thriving in the Economic Downturn Webinar”>Online Communities: Thriving in the Economic Downturn Webinar is now available. You can view an archive of the video / audio from the webcast here: http://www.onlinecommunityreport.com/webcasts/OCSVTV/index.htm On the webcast today, I was joined by Thor Muller of Satisfaction, Chris Kenton of SocialRep and Scott Wilder…