Category: Community Management

  • The evolving role of the Community Manager

    Cross posted from the OC Report: The topic of online community team organizational structures seems to be getting increasingly hot. The two main questions seem to be: • Where does the community team “belong” in a corporate structure? • What are the roles on that team? I’ve explored the former a couple of times, so…

  • Next Online Community Roundtable: 8/22 @ SAP

    If you are in the Bay Area, and are actively working with online communities, this event might be of interest to you.  It’s invitation-based, so please drop me an email if you are interested. — The Roundtables have been a regular, but intentionally “under the radar” gathering since July of 2005. Thats longer than BarCamp…

  • Discussion Groups: The catalyst for developing your community strategy

    If you are currently developing your company’s online community strategy, and are struggling with all of the options available to you, a project to benchmark your discussion group experience is a great place to start. The members of your discussion groups will likely not only contain your most ardent evangelists (and probably most vocal critics),…

  • Online Community Research: Metrics 2007 Report Posted

    The Online Community Metrics 2007 research report has been posted on the Online Community Research Network. You can download the report from the OCRN home page. Some of the most significant findings published in this study include: • Metrics options: a wide-ranging list of new and different metrics which respondents found valuable apart from the…

  • Things that kill community – Management loses interest

    I’m very excited by the renewed interest in building customer communities online. My biggest concern is that businesses are NOT thinking through how to make their investments in, and engagements with, their communities sustainable. One of the biggest “killers” of community initiatives that I have seen is when a regime change comes in senior management,…

  • Online Community Roundtable: June 12 in SF

    As many of you know, I run a semi formal and somewhat-invitation-based networking group for online community pros with George Jaquette from Intuit. We try to get together bi-monthly, alternating between the south bay and SF. A little more information: The intention of the events is to provide an open and safe environment for community…

  • OC Business Forum Starts today in Sonoma

    We will be adding blog posts, flickr feeds and maybe even a tweet or two throughout the day.

  • Bloggers Code of Conduct

    Cross-posted from the OC Report: Tim O’Reilly has called for and drafted a Bloggers code of conduct, mostly in response to the over-the-top harassment that Kathy Sierra received a few weeks ago. From the O’Reilly Radar blog: We celebrate the blogosphere because it embraces frank and open conversation. But frankness does not have to mean…

  • Where does the community team belong in a commercial organization?

    Cross-posted from the OC Report: Where does the community team belong in a commercial organization? This topic came up at our recent Online Community Roundtable and we ran out of time before we could properly discuss, so I thought I would queue up the discussion here. The responsibility for Online Community in many organizations is…