Tag: Online Community

  • #CMAD 2013 and Sharing Some Appreciation

    Today (ok, technically tomorrow) is Community Manager Appreciation Day, or #CMAD. As I mentioned before, Jeremiah Owyang will be tracking the global celebration via his blog: 4th Annual Community Manager Appreciation Day: Jan 28, 2013 In my last post about #CMAD, I encouraged everyone participating to “find there own A”: I originally chose to support…

  • The Role of Brands in Online Communities

    There seems to be a wave of bad advice and misguided thinking regarding where and how brands should engage with their communities. Examples include pundits advising brands to prioritize social efforts “off domain”, being passive observers in their communities instead of active hosts, and a general sentiment that hosting a brand-based online community is high…

  • Thoughts on Managing Your Social Vendor Relationships

    Let’s face it – the vendors you rely on for social media & community platforms, services and advice have you outnumbered and surrounded. Between account reps, sales reps, relationship managers, executive success partners and the rest of the cast, most vendors have a veritable army of skilled professionals whose primary purpose is to maximize revenue derived from their relationship…

  • Announcing “Community Secret Sauce”: a Panel Discussion Feb 1st in SF

    Join me next Wednesday, February 1st, in San Francisco for the “Community Secret Sauce” panel discussion. The event is part of the #OCTribe  meetup series that Susan Tenby hosts, and these events are always a fun and informative time. Joining me will be Thor Muller from Get Satisfaction, Rachel Luxemburg from Adobe and Gail Ann…

  • Using Unconference in the Enterprise – Manifesting Social Business

    My theory on Unconferences (and other participant-driven events) is pretty simple: put smart and passionate people in a room to talk about a common cause with some light facilitation and good things generally happen. Along with all the great knowledge-sharing and network-building that typically happens, an Unconference can be one of the key catalysts for the…

  • Slides from my Dreamforce 2011 session “Embracing & Sustaining Your Community Ecosystem”

    Embracing & Sustaining Your Community Ecosystem View more presentations from Dell Social Media

  • Do your Online Community / Social Media initiatives need a living trust?

    It is no secret that there is a lot of turnover happening the social media industry – just take a peek at the regular “People on the Move” updates on Jeremiah Owyang’s blog. This is only going to get worse as more organizations adopt social media, organizational structures change, the economy improves, and people in…

  • Slides: Building Sustained Community Engagement: from eMarketing Summit Portland

    Building Sustained Community Engagement View more presentations from Bill Johnston

  • Evolving to Social Business (and beyond)

    Most organizations are well into the process of incorporating social media into their day to day business – and many are starting to wrestle with the challenges and opportunities of being “social” over the long haul: the resource commitment, the necessary changes in leadership and culture, and the responsibility to engage in  conversation, collaboration and community with customers, prospects,…

  • Community Leadership Summit West 2011

    I’m planning on participating in the Community Leadership Summit West on January 15th in Daly City, CA. The CLS West is an Unconference  that aims to connect online community practitioners in person to discuss, share and learn. The Unconference is being organized y Van Ripper and will be facilitated by Kaliya Hamlin. To register for the CLS…