Tag: social media

  • Back to Basics: The Community Strategy Team & Goal Definition

    This post is part of an ongoing series about developing an online community strategy. As a reminder, all posts will be tagged #ocb2b Define Business Goals and Objectives As I mentioned in my previous post, the recommended first step in developing (or refining) your organization’s online community strategy is to answer the question: What are…

  • Announcing – Back to Basics: Developing an Online Community Strategy

      The topic of online community strategy is one of the things that occupies a large chunk of my mental cycles. I’ve written about a pretty basic process and framework a few times over the years, and I think the baseline concepts have held up well. You can read a couple of relatively recent posts…

  • Online Community Platform & Vendor Research

    This is cross-posted from the Online Community Report blog. The Online Community Platform and Services Satisfaction research report was published in March of this year as part of the ongoing efforts of the Online Community Research Network. The intention of the research project was to provide insight about customer attitudes towards online community platform and…

  • The Real-Time Web: A Short Reading List

    A recent series of articles from ReadWriteWeb has spawned discussion here at Forum One of what impact the “real-time web” will have on online communities. Those conversations continue, but I wanted to share our short list of selected readings on the topic from the last 12 months. Ken Fromm wrote the series of articles about…

  • Online Community Summit 2009

    We’re just about 2 weeks away from our 8th annual Online Community Summit in Sonoma, CA, on October 8-9. We have a fantastic speaker and session line-up that I’ve detailed out below. If you’d like to attend the Summit and you’re a senior online community or social media practitioner, please go here to request an…

  • My SxSWi 2010 Panels – Please Vote (Because My Mom Can’t)

    It is that time of year again… SxSW Panel Picking!!! I have two proposals this year, and I would appreciate your support for either or both. Panel #1: What community and social media metrics are organizations tracking? Bill Johnston, Chief Community Officer for Forum One (that’s me), will present and then lead a discussion about…

  • Next Online Community Roundtable: July 8th – Washington DC

    Are you a community manager or social media strategist or are you in charge of online community & social media at your organization? Are you in the Washington DC Area? If so, you might find the Online Community Roundtable of interest. This is a small networking group / event that meets regularly to discuss issues,…

  • Online Community Unconference 2009 Wiki Open & Session Highlights

    Cross-posted from the Online Community Report. One of the most exciting things about the Unconference format is the fact that there are so many sessions running simultaneously. This can also be on of the most frustrating, as it is impossible to be everywhere at once. Thankfully, participants generally try to take thorought notes of their…

  • Highlights from Unconferences Past

    Cross posted from the Online Community Report. We are just over 2 weeks away from our Online Community Unconference, to be held 6/10 in Mountain View at the Computer History Museum. One of the most valuable resources that comes out of our Unconference series is the set of session notes that are posted to the…

  • Online Communities: Surviving & Thriving Webcast

    The archive for Online Communities: Thriving in the Economic Downturn Webinar”>Online Communities: Thriving in the Economic Downturn Webinar is now available. You can view an archive of the video / audio from the webcast here: http://www.onlinecommunityreport.com/webcasts/OCSVTV/index.htm On the webcast today, I was joined by Thor Muller of Satisfaction, Chris Kenton of SocialRep and Scott Wilder…