Category: Community Management

  • Announcing Community Manager Appreciation Day #CMAD

    Last Friday, Jeremiah Owyang had a simple question: Is there a national day recognizing the work of Community Managers? The question spawned a conversation, which spawned a proposal for the day of recognition: That day is today. Happy Community Manager Appreciation Day! Every fourth Monday in January will be Community Manager Appreciation Day. Community Managers have a…

  • Back to Basics: The Community Strategy Team & Goal Definition

    This post is part of an ongoing series about developing an online community strategy. As a reminder, all posts will be tagged #ocb2b Define Business Goals and Objectives As I mentioned in my previous post, the recommended first step in developing (or refining) your organization’s online community strategy is to answer the question: What are…

  • Online Community Platform & Vendor Research

    This is cross-posted from the Online Community Report blog. The Online Community Platform and Services Satisfaction research report was published in March of this year as part of the ongoing efforts of the Online Community Research Network. The intention of the research project was to provide insight about customer attitudes towards online community platform and…

  • My SxSWi 2010 Panels – Please Vote (Because My Mom Can’t)

    It is that time of year again… SxSW Panel Picking!!! I have two proposals this year, and I would appreciate your support for either or both. Panel #1: What community and social media metrics are organizations tracking? Bill Johnston, Chief Community Officer for Forum One (that’s me), will present and then lead a discussion about…

  • #OCTRibe Topic: Valuing Participation in Online Communities

    Note: This is cross-posted from the Online Community Report. I’m pleased to be kicking off the 2nd topic in the #octribe discussion, following the kickoff topic of “Influencers” by Gail Williams two weeks ago. How OCTribe works Write something tomorrow (Tuesday, July 28), tag it #octribe or tweet it as #octribe, and your post will…

  • Highlights from Unconferences Past

    Cross posted from the Online Community Report. We are just over 2 weeks away from our Online Community Unconference, to be held 6/10 in Mountain View at the Computer History Museum. One of the most valuable resources that comes out of our Unconference series is the set of session notes that are posted to the…

  • Social Media Strategy: Getting Beyond the Hype

    I gave this presentation at the Geneva Web Meetup on May 1st. The net of the presentation is that I encourage the use of a comprehensive strategy as a lens to evaluate opportunities for engagement in the social media ecosystem.

  • Webinar – Online Communities: Surviving & Thriving in the Economic Downturn

    Online Communities: Thriving in the Economic Downturn Webinar A FREE webinar sponsored by Forum One Networks May 7, 2009 @ 11:00 am PDT Register here: http://thrivesurvive-rpm.eventbrite.com The economy is in a state of flux, but interest in and use of online communities and social media has never been higher. Hear from a panel of experienced…

  • Session Notes from the OC Unconference East (and the wiki is open)

    Cross posted from the Online Community Report: We just opened up the wiki from the Online Community Unconference East, held 2/12 at Baruch College in New York. The wiki can be found here: http://www.socialtext.net/ocue2009/ You will find notes for many of the sessions on the wiki, and folks are still adding, so be sure and…

  • Who Owns Community?

    This is a presentation I did last fall on “ownership” of community in the enterprise. In the presentation, I talk about hwo the notion of ownership is problematic, and review potential governance scenarios. Update: some folks have complained about the legibility of the text via the slideshare prezo. If you want to download the deck,…