• What to expect at the Online Community Unconference East

    The Online Community Unconference East will be held February 10th in New York City. To learn more about the event, or to register, go here: http://ocue2010.eventbrite.com/ . So, how does this Unconference thing work? The premise of our Unconference series is that the best source of information on online communities and social media is the…

  • Announcing Community Manager Appreciation Day #CMAD

    Last Friday, Jeremiah Owyang had a simple question: Is there a national day recognizing the work of Community Managers? The question spawned a conversation, which spawned a proposal for the day of recognition: That day is today. Happy Community Manager Appreciation Day! Every fourth Monday in January will be Community Manager Appreciation Day. Community Managers have a…

  • Back to Basics: Want to Know What Your Community Members Need? Just Ask.

    This post is part of an ongoing series about developing an online community strategy. As a reminder, all posts will be tagged #ocb2b In my last post, “The Strategy Team & Goal Definition” I discussed the importance of identifying internal stakeholders for a community, getting the stakeholders engaged, and the process of defining initial goals…

  • *Rough* Notes from the Online Community Roundtable: 1/11 at Salon.com / The WELL

    <img src=”http://farm5.static.flickr.com/4062/4275223112_c8cdaf25d1.jpg&#8221; align=”left” alt=”” /> We started the 2010 series of Online Community Roundtables last Monday, January 11th in San Francisco at the offices of Salon.com / The WELL. Salon hosted ~ 30 of us (THANK YOU!), and we had 3 hours of fantastic conversation about our collective experiences in 2009, and most importantly, where we…

  • Back to Basics: The Community Strategy Team & Goal Definition

    This post is part of an ongoing series about developing an online community strategy. As a reminder, all posts will be tagged #ocb2b Define Business Goals and Objectives As I mentioned in my previous post, the recommended first step in developing (or refining) your organization’s online community strategy is to answer the question: What are…

  • The tech / social media news cycle: are we cats chasing laser pointers?

    Photo attribution: http://www.flickr.com/photos/heypaul/1832151/ I often feel like the tech / social media news cycle is a bit like watching cats chase a laser pointer around the room. On the one hand, I feel like I am in a flow of rich information. One the other hand, I feel like a large amount of data I…

  • Announcing – Back to Basics: Developing an Online Community Strategy

      The topic of online community strategy is one of the things that occupies a large chunk of my mental cycles. I’ve written about a pretty basic process and framework a few times over the years, and I think the baseline concepts have held up well. You can read a couple of relatively recent posts…

  • Online Community Platform & Vendor Research

    This is cross-posted from the Online Community Report blog. The Online Community Platform and Services Satisfaction research report was published in March of this year as part of the ongoing efforts of the Online Community Research Network. The intention of the research project was to provide insight about customer attitudes towards online community platform and…

  • The Real-Time Web: A Short Reading List

    A recent series of articles from ReadWriteWeb has spawned discussion here at Forum One of what impact the “real-time web” will have on online communities. Those conversations continue, but I wanted to share our short list of selected readings on the topic from the last 12 months. Ken Fromm wrote the series of articles about…

  • Online Community Summit 2009

    We’re just about 2 weeks away from our 8th annual Online Community Summit in Sonoma, CA, on October 8-9. We have a fantastic speaker and session line-up that I’ve detailed out below. If you’d like to attend the Summit and you’re a senior online community or social media practitioner, please go here to request an…