• Our Panel for Social Media Week: Closing the Gap Between Theory and Practice in Relationship Management San Francisco

    Discussion Panel: “Closing the Gap Between Practice and Theory in Relationship Management”  Panelists: Bill Johnston, Head of Global Community at Dell Jacob Morgan, Principal/Co-Founder, Chess Media Group Paul Mabray, Chief Strategy Officer, VinTank Moderator: Rich Reader, Chief Engagement Officer, VineBuzz Going beyond (while still embracing) customer relations, it is increasingly necessary that enterprises of every…

  • Community Management as Stewardship – and Happy #CMAD!

    stew·ard·ship : the conducting, supervising, or managing of something;especially : the careful and responsible management of something entrusted to one’s care <stewardship of natural resources> In the run up to Community Manager Appreciation Day, I’ve had a lot of conversations about the evolving role of the community manager. One topic keeps surfacing during all the conversations, no matter…

  • Online Community Roundtable – now Online Community Tribe

    Howdy Folks – you may have noticed a name change to the Online Community Roundtable group. What’s up with that? The primary motivation was to give a home to all the great activity that has sprung up with community managers and strategists around the #octribe tag. The tag sprung out of a conversation that Randy…

  • Community Manager Appreciation Day: 1/24/11 – #CMAD

    Monday, January 24th is the second annual Community Manager Appreciation Day. Jeremiah Owyang kicked this off last year by suggesting we take a day every year to celebrate and acknowledge folks who work as community managers and related roles like community strategist, community support, customer outreach… basically, anyone who has the job of reaching out to…

  • Evolving to Social Business (and beyond)

    Most organizations are well into the process of incorporating social media into their day to day business – and many are starting to wrestle with the challenges and opportunities of being “social” over the long haul: the resource commitment, the necessary changes in leadership and culture, and the responsibility to engage in  conversation, collaboration and community with customers, prospects,…

  • Community Leadership Summit West 2011

    I’m planning on participating in the Community Leadership Summit West on January 15th in Daly City, CA. The CLS West is an Unconference  that aims to connect online community practitioners in person to discuss, share and learn. The Unconference is being organized y Van Ripper and will be facilitated by Kaliya Hamlin. To register for the CLS…

  • My 2010 “How Good Grows” Update

    I was fortunate enough to be selected again this year to participate in the Yahoo! “How Good Grows” program. The program is a combination of the concepts of “pay it forward”, microphilanthropy and social networking – Yahoo! selects a pool of people, gives them $100, and asks them to go do something nice. This could range…

  • Next Online Community Roundtable: 12/16 at Yahoo!

    The next Online Community Roundtable is Thursday, December 16th, at Yahoo! in Sunnyvale, CA. I’ve been hosting the Roundtables since July of 2005, gathering community and social media strategists to discuss real world problems, opportunities and techniques to create successful social strategies. The format is conversational – the first hour is social, and the next 2 hours…

  • Pics from Unconfrerence location in Xiamen #dellstu

  • Announcing Community Chat!

    I’m pleased to announce that tomorrow, Wednesday October 13th, Thomas Knoll (@thomasknoll) and I will be kicking off a weekly podcast: Community Chat! Every Wednesday at 12 Noon PT, Thomas and I, plus a special guest, will talk about the building, managing and growing healthy online communities.Details for tomorrow’s show: Title: Episode 1 – Community Chat…